DON’T WORRY... I’M WATCHING YOUR FLEET.
Nortrax Canada recently hosted a meeting with a large customer whose fleet comprises over 200 machines, including a 944K Hybrid Wheel Loader. This customer is a large quarry and aggregate producer, in addition to being involved in many unique civil projects in Eastern Ontario. The meeting was held with the customer’s Equipment Manager, an individual with a high level of industry experience, including time in product support with a large competitor of Nortrax.
The meeting detailed a large project that is anticipated to take up to 3 years to complete and will involve over 60 John Deere machines on site. Nortrax was able to call upon experiences with large projects such as Ontario’s Detour Lake Gold Mine and Orlando’s I-4 Ultimate Improvement Project. Nortrax explained how we could offer product support with the highest level of uptime on the job site. In addition, our newly implemented Machine Monitoring initiative would be able to compliment the local Nortrax branches through the use of JDLink™ and Remote Diagnostics and Programming.
The Equipment Manager was given an opportunity to meet with Daniel Gove, Nortrax Machine Monitoring Specialist (MMS) who monitors this customer’s fleet of JDLink equipped machines. Daniel showed the customer how an MMS takes the JDLink data and transforms it into a proactive product support solution. Since this Equipment Superintendent had spent many years with another dealership’s product support operations, both he and Daniel were able to engage in a very technical discussion on the importance of machine monitoring.
Daniel took the opportunity to demonstrate some of the industry exclusive features available with John Deere’s Remote Diagnostics and Programming which can reduce or eliminate machine downtime events. The ability to remotely monitor customer machines from hundreds (or thousands) of kilometers away was something that Daniel was able to demonstrate using some of the customer’s own pieces of equipment. This customer appreciated the opportunity to learn more about Nortrax product support capabilities and was able to experience our Machine Monitoring initiative in action.
Daniel’s last comment, as the customer left his office really drove the message home… ”I’m watching your fleet, don’t worry!”
Our MMS and PSTR technology positions are the bridge between technological advances in our industry and our customers. At Nortrax, the only thing more fulfilling than solving a customers problem, is preventing it in the first place. We Stand Ready.