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We Stand Ready.

WorkSight Success Stories
HIGHLY PROACTIVE APPROACH

Noaman Ashraf, Product Support Technology Representative (PSTR) from Ottawa, Ontario, understands a thing or two about customers and their sensitivity to unscheduled downtime. His “in the field” experience, ranges from the sands of Saudi Arabia, to the diverse mix of seasons and customers in Canada’s capital city.

“Anything we can do to reduce or eliminate unscheduled downtime is a big deal for customers everywhere” stated Noaman. So when he received a Nortrax exclusive Machine Health Prescription (MHP) from Daniel Gove, Machine Monitoring Specialist (MMS), he immediately reached out to the Equipment Manager of the impacted customer’s organization. This particular excavating company utilizes a number of John Deere machines which include 180G, 250G, 350G, and 470G Excavators, plus a 750K Crawler Dozer and a 310SL Backhoe.

The 750K had previously begun to generate JDLink™ alerts for its engine exhaust emissions system, and these alerts had been received in Nortrax’s Intelligence Alert Triage Center (IATC). Daniel, and all Nortrax Machine Monitoring Specialists utilize this sophisticated tool to prioritize the large number of alert notifications that Nortrax receives each day. Nortrax MMS are able to search thru and utilize a large number of dealer defined solutions, and then deploy them in the form of a Nortrax exclusive MHP to our PSTR team.

By using this highly PROACTIVE approach, Noaman was able to coordinate the repairs on the impacted machine so that they could take place during the time period in which the machine was being moved between jobsites. “The Equipment Manager was impressed we could tackle this repair in a way that didn’t impact their productivity,” added Noaman.

Prior to this event the Equipment Manager had not been utilizing JDLink, but after witnessing how effective this tool was, he’s scheduled a training session with Noaman to ensure he’s also able to take advantage of the benefits it offers in driving productivity and uptime.

Our MMS and PSTR technology positions are the bridge between technological advances in our industry and our customers. At Nortrax, the only thing more fulfilling than solving a customers problem, is preventing it in the first place. We Stand Ready.