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We Stand Ready.

WorkSight Success Stories

Scott Bolger, Product Support Technology Representative (PSTR) from Sudbury, Ontario, knows the importance of maintaining a connection with his customer’s machines via JDLink™. So when he began to receive alert notifications via email for high axle oil temperatures on a 644K wheel loader, he immediately took action.

“I remembered a conversation that I had with Cameron Maw, one of our Machine Monitoring Specialists (MMS), about how something as simple as a sticking brake pedal can cause all kinds of problems if left uncorrected,” said Scott. High axle oil temperatures from excessive brake applications can lead to a catastrophic failure within the axle assembly, causing significant machine downtime.

Using JDLink Ultimate Data, Scott began studying the machine’s brake usage and felt it was time to get a second opinion on the situation. “I reached out to Cameron and Daniel Gove on our MMS team. They both agreed with my initial diagnosis and then provided me with a Machine Health Prescription (MHP) to correct the problem,” added Scott.

Scott reached out to the Fleet Manager responsible for this particular machine and went through the recommended solution provided through the MHP. “He said that they would attempt to clean the area under the pedal but he also wanted me to order the pedal assembly itself, to ensure the problem didn’t reoccur,” said Scott.

The Fleet Manager went on to say how impressed he was that Nortrax utilized JDLink to proactively identify, and offer a solution for the problem. By resolving the problem early in the failure cycle, Nortrax was able to positively impact the customers productivity and uptime, while also reducing their daily operating costs.

Our MMS and PSTR technology positions are the bridge between technological advances in our industry and our customers. At Nortrax, the only thing more fulfilling than solving a customers problem, is preventing it in the first place. We Stand Ready.